As a business owner you should know that having a live chat facility in your business website gives you an edge over your business competitors. Installing live chat software is not that difficult to do. There are live chat providers like Apexchat that use a cloud based platform which only means you don’t need to go through the painstaking process of loading the program in your computer, running it, and following the instructions being flashed on your screen. You simply need to insert a script and you can use the software right away.
You can hire or assign your own employees to handle your business’ live chat facility or you can make arrangements with your chosen provider to manage your live chat for you especially if it’s impossible to have anyone in your team to take on the task. Just keep in mind that there should always be someone manning your live chat facility in case your client needs some clarifications. Most clients are impatient and will likely take their business elsewhere when they don’t get immediate response from you.
Live Chat Installation
There are different live chat service providers and you need to be prudent in choosing the right one for your business. To get real value for your money, you need to devote ample time in researching about and evaluating the different live chat software providers that caught your attention.
Contact the office of your chosen provider and set a meeting where you can ask the things that you need to know regarding the things that they can provide. The provider will definitely ask about the things you want your business to reach, your business type, and the image you want to establish or protect. Different providers have their own sets of plan to offer or you can arrange for a customized one.
Be frank and tell the provider that you only have a specific budget and state the things that you want for your live chat if you already have something in mind. If all the things that you want for your live chat can be covered within your set budget, then you can proceed without much worry. In case that your set budget is not enough, however, then you can either remove some parts or modify your budget as best as you can.
Once everything is settled, the live chat software provider will hand you with a code snippet which you need to add in your website’s pages. The provider can assist you and you should not hesitate to call your provider if you need some assistance. The custom responses in your live chat facility are based on the kind of business that you have, your aim in providing a live chat for your clients, and your target goals. The provider will also monitor all incoming chats and notify you if a certain chat session turned into a lead. The provider usually sends a report.
You will also see a customer portal at your end where you can log in and look at the chats, reports, visits, leads, and others. The information that you will be able to gather from the portal should be enough to aid you in providing better products and services to your customers and keep them satisfied.
If you want to make sure that your clients and guests will keep visiting your business website, then you need a friendly atmosphere that your live chat can provide. Installing live chat software is just a start. You need to make your clients constantly happy and satisfied that they won’t even think of looking anywhere else.